Privacy Policy
Your security and privacy are our highest priorities. Please read our privacy policy details which address the use and disclosure of your information collected from our website (ILLUMINATIONS.SHOP), on the telephone, or in our stores (the “Sites”). This policy is in accordance with applicable privacy laws including, the General Data Protection Regulation (“GDPR”), other UK, and European data privacy laws, and US privacy laws (the “Privacy Laws”) where applicable.
We collect information to improve the shopping experience and to fulfill our contractual and statutory obligations, the legitimate interests of Illuminations, and other purposes for which Illuminations has a lawful basis under the stated Privacy Laws.
Illuminations may, and only with your consent, communicate with you for our marketing purposes. We may provide content we believe may be of interest to you, including offers, promotions, and news updates. You may unsubscribe if you have provided consent by emailing customerservice@illuminations.shop or by following the instructions in each communication, e.g. by clicking on the link to unsubscribe.
By using the Sites, you accept this privacy policy may be amended from time to time.
Personal information relating to you and your order history are only available by logging in with your secure password you created on Illuminations.shop. You may also edit or delete your account and information through the My Account page.
Lost your password? No problem! Select the “forgot your password?” link on the login screen, and we will email you (to the email used to register your account) including a link to reset your password. We never share passwords by phone or by email. You must reset the password.
Your address book used for sending gifts, is located in the Shipping Addresses & Contacts page, and is your personal storage space. We do not access your address book to email promotions or catalogs by mail.
California residents may request certain information about our disclosure of personal information to third parties for direct marketing purposes. To make a request, please email customerservice@illuminations.shop and write "California Privacy Rights" in the subject line. Alternatively, you may write us at the address at the end of this Privacy Policy.
European Rights
If a European resident, you may access personal information we hold and ask that your personal information be corrected, updated, or deleted. To exercise this right, please use the contact information below.
If you are a European resident we are processing your information to fulfill contracts we may have with you (for example if you order through the Site), or otherwise to pursue our legitimate business interests listed above. Please note your information will be transferred outside of Europe, including to Canada and the United States.
Data Retention
When you place an order through the Site, we maintain Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time to reflect changes to our practices, or for other operational, legal, or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18.
Contact Us
For any questions, more information about our privacy practices, a compliment, or a complaint, please email us at: customerservice@illuminations.shop or by mail using the details provided below:
Illuminations
Re: Privacy Compliance
11693 San Vicente Blvd #165
Los Angeles CA 90049
