Shipping & Returns

Order Processing

Standard orders placed Monday – Friday by 11am (Pacific Time) normally ship the same day.

Peak holiday periods or severe weather may cause a slight delay in processing and shipment delivery window of standard orders.

3-Day air ship orders placed Monday – Friday by 11am (Pacific Time) will be prioritized and shipped the same day.

Please contact customer service if you need to arrange service Next Day or 2-Day shipping services and obtain those specific expedited rates.

Shipping Rates

ILLUMINATIONS offers FREE STANDARD SHIPPING on any order $100 (and over) for delivery within the continental U.S.

For orders under $35, we apply a $8 flat rate for ground shipping. Orders from $35.00 – $99.99 ship for a flat rate of $12 for ground shipping.

Shipping costs are automatically calculated at checkout.

UPS Ground is our standard shipping method within the continental U.S. (Monday – Friday delivery only) and the following rates apply:

Continental United States

Merchandise Total

Standard/Ground
(1-6 Business Days)

3-Day Select

Less than $35.00

$8.00

$20.00

$35.00 to $99.99

$12.00

$20.00

$100.00 and Over

Free

$35.00

Alaska, Hawaii & Puerto Rico

We are currently setting up a shipping program for Alaska, Hawaii and Puerto Rico. Please check back for updates on shipment to those states and territories.

International Shipping

We are currently unable to offer international shipping.




Returns Policy

Returns - Full Price Items

We hope you are completely satisfied with your purchase. If you are not, you may return or exchange items with 15 days of delivery of your purchase.

To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Sale items

All sale items are final sales and cannot be returned for a refund.

Arranging & Shipping Returns

To arrange a return or exchange, contact at customerservice@illuminations.shop.

Please reference your order number from the original order confirmation or packing list and let us know if you are requesting a refund or an exchange.

You will be issued an RA#, which you must write on the return packing list and on the outside of return shipping box.

You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you are returning an item over $75, you should consider using a trackable method of shipping or purchase shipping insurance.

Refunds & Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you requested a refund, the email will confirm whether a refund has been approved. The refund will be processed within ten (10) days, and a credit will automatically be applied to your credit card or original method of payment.

For exchanges, the replacement item will ship within three (3) days of receipt, inspection and approval of returned shipment.

Damaged Items

When your order arrives, if any part of it is damaged, please contact us via email within 15 days. Email your claim to customerservice@illuminations.shop with the order number, an explanation of damage and a picture of damaged item and packaging.

To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for possible inspection by the carrier.

A member of our team will contact you with resolution options.

Questions?

Email us at customerservice@illuminations.shop and we will be delighted to help you.