Shipping & Returns
Standard orders placed Monday – Friday (Pacific Time) ship out as soon as we can given the nature of COVID warehouse timelines. We appreciate your understanding as we do try to get orders shipped as fast as they are able and in the order received.
Peak holiday periods or severe weather may cause a slight delay in processing and shipment delivery window of standard orders.
3-Day air ship orders placed Monday – Friday by 11am (Pacific Time) will be prioritized and shipped as soon as possible, but are subject to warehouse Covid limitations.
Please contact customer service if you need to arrange service Next Day or 2-Day shipping services and obtain those specific expedited rates.
ILLUMINATIONS offers FREE SHIPPING on any order $150 (and over) for delivery within the continental U.S. via UPS ground.
For orders under $35, we apply a $9.95 flat rate for ground shipping. Orders from $35.00 – $99.99 ship for a flat rate of $12.95 for ground shipping. Orders
from $100 to $149.99 ship for a flat rate of $16.95 for ground shipping
Shipping costs are automatically calculated at checkout.
Please know we are subject to massive shipping inflation and will be working in 2023 to shift fulfillment to a faster and most cost effective solution. Our reality is Candles are heavy. We are a small business and doing what we can here. Your support is much appreciated.
UPS Ground is our standard shipping method within the continental U.S. (Monday – Friday delivery only) and the following rates apply:
Continental United States
Less than $35.00
$35.00 to $99.99
$100 to $149.99
|$150.00 to $250
Alaska, Hawaii & Puerto Rico
We are currently setting up a shipping program for Alaska, Hawaii and Puerto Rico. Please check back for updates on shipment to those states and territories.
We are thrilled to announce ILLUMINATIONS has now started shipping internationally in Beta mode. As we start shipping to more locations, please know it may take extra time for each shipment to be sent.
Cannot Ship To P.O. Boxes
Please note because we use UPS, we cannot ship to P.O. Boxes and will delay your order until it can be remedied.
Returns - Full Price Items
We hope you are completely satisfied with your purchase. If you are not, you may return or exchange items with 15 days of delivery of your purchase.
To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Final Sale items
All Final Sale items are final sales and cannot be returned for a refund.
Arranging & Shipping Returns
To arrange a return or exchange, contact at firstname.lastname@example.org.
Please reference your order number from the original order confirmation or packing list and let us know if you are requesting a refund or an exchange.
You will be issued an RA#, which you must write on the return packing list and on the outside of return shipping box.
You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
If you are returning an items over $75, you should consider using a trackable method of shipping or purchase shipping insurance.
Refunds & Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you requested a refund, the email will confirm whether a refund has been approved. The refund will be processed within ten (10) days, and a credit will automatically be applied to your credit card or original method of payment.
For exchanges, the replacement item will ship within three (3) days of receipt, inspection and approval of returned shipment.
When your order arrives, if any part of it is damaged, please contact us via email within 15 days. Email your claim to email@example.com with the order number, an explanation of damage and a picture of damaged item and packaging.
To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for possible inspection by the carrier.
A member of our team will contact you with resolution options.
Email us at firstname.lastname@example.org and we will be delighted to help you.