Order Processing

Standard orders placed Monday – Friday ship out as soon as we can given the nature of warehouse timelines. We appreciate your understanding as we do try to get orders shipped as fast as they are able and in the order received.

Most orders placed by 12pm CST will be shipped same day, or the next business day.

Peak holiday periods or severe weather may cause a slight delay in processing and shipment delivery window of orders. 

Please use the checkout shipping options to pick the method of shipment or speed that best suits your needed timeline

Shipping Rates

ILLUMINATIONS offers the ability for each customer to pick your own preferred shipping method at your checkout.   Shipping costs are automatically calculated at checkout for your own review.  

We offer shipping via UPS, USPS and FedEX.  Also, we are working to add some international shipping options.

Alaska, Hawaii & Puerto Rico

We are currently setting up capablity for shipping to Alaska, Hawaii and Puerto Rico. 

International Shipping

We are thrilled to announce ILLUMINATIONS has now started shipping internationally in Beta mode. As we start shipping to more locations, please know it may take extra time for each shipment to be sent.  Rates and information will be available in your purchase check out.  (NOTE as we just moved to new warehouse and shipping systems, we have to reprogram this system.)

Shipping To P.O. Boxes 

Please know many carriers do not deliver to post office type mailboxes, if you are shipping to such a destination, please use US Postal Service for domestic shipments of this kind.  Do not choose UPS, FEDEX for such shipments as this will only delay your shipment.

Returns Policy

Returns - Full Price Items

We hope you are completely satisfied with your purchase. If you are not, you may return or exchange items with 15 days of delivery of your purchase.

To be eligible for a return, your item must be unused, in its original packaging and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Final Sale items

All Final Sale items are final sales and cannot be returned for a refund. 

Arranging & Shipping Returns

To arrange a return or exchange, contact at customerservice@illuminations.shop.

Please reference your order number from the original order confirmation or packing list and let us know if you are requesting a refund or an exchange.

You will be issued an RA#, which you must write on the return packing list and on the outside of return shipping box.

You will be responsible for shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

If you are returning an items over $75, you should consider using a trackable method of shipping or purchase shipping insurance.

Refunds & Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you requested a refund, the email will confirm whether a refund has been approved. The refund will be processed within ten (10) days, and a credit will automatically be applied to your credit card or original method of payment.

For exchanges, the replacement item will ship within three (3) days of receipt, inspection and approval of returned shipment.

Route Shipping Protection

We newly have Route package protection and insurance solution available on all shipments for customers peace of mind.  Route covers online orders that are lost, stolen, or damaged in transit.

Illuminations recommends Route for each order to protect your purchase. We do not warrant items for damage or theft in shipping.

Route Shipping Protection Policies:  https://shoppers.help.route.com/hc/en-us/articles/6017831679511-Route-Shipping-Protection-Policies

Why you need Route Protection?  https://shoppers.help.route.com/hc/en-us/articles/24912457611799-Why-do-I-need-shipping-protection-and-how-does-it-work

Defective Items

When your order arrives, if any part of it has a manufacturing defect, please contact us via email within 15 days. Email your claim to customerservice@illuminations.shop with the order number, an explanation of defect and a picture of item and packaging.

A member of our team will contact you with resolution options.

Questions?

Email us at customerservice@illuminations.shop and we will be delighted to help you.