Shipping policy

Order processing
Most orders placed by 5pm EST ship the same or next business day. Peak holiday periods or severe weather may cause slight delays.

Shipping methods
We ship via UPS, USPS and FedEx. Choose your preferred method at checkout, where shipping costs are calculated. For P.O. boxes, please choose USPS.

Order tracking
Once your order ships, you will receive an email with your tracking number. If you added Route Package Protection, you can also track your order in real time in the free Route app.

Route Package Protection
Add Route at checkout to cover your order if it is lost, stolen, broken or heat-damaged in transit. If there is any problem, file a claim directly at claims.route.com, or email customerservice@illuminations.shop for claim assistance.

Full details are on our Shipping & Returns page.